Terms of Service

1. What this service is

LegalAI helps you prepare documents for employment matters in Aotearoa New Zealand. It reads material you upload, asks you structured questions, retrieves relevant statutes and judgments, and assembles drafts such as a statement of claim, an affidavit, or a proof of service.

2. What this service is not

We are not a law firm and we do not act for you. No solicitor-client relationship is created by using this service, and no legal professional privilege attaches to what you put into it. We give procedural guidance — what a document must contain, when it must be filed, how service works. We do not advise on the merits of your case, on strategy, or on whether to settle.

Every document we produce is a draft for you to review. You are the person filing it. You are responsible for checking that it is accurate and complete before it goes to a court or tribunal.

3. Deadlines

The service calculates procedural deadlines, including the 28-day period for raising a personal grievance and the 20-working-day period for official information and privacy requests, using New Zealand working days and public holidays.

These calculations are provided as an aid and may be wrong — for example if the facts you entered are wrong, or if an exception applies to your situation. Missing a limitation period can end your claim. You must confirm every deadline independently. We are not liable for a deadline you miss.

4. Citations and accuracy

Every legal proposition in a generated document is tied to a primary source — a statute or a judgment — and validated before the document is produced. This reduces the risk of fabricated authority but does not eliminate it. A citation being present does not mean the authority supports your case. Check the sources.

5. Your account

• You must be 18 or older to hold an account.
• You are responsible for keeping your login credentials and multi-factor authentication secure, and for activity under your account.
• You must upload only material you are entitled to hold and use for your case.
• You must not use the service to harass another person, to file documents you know to be false, or to provide legal services to others without being entitled to do so.

6. Your content

You keep ownership of everything you upload and of the documents the service produces for you. You grant us the licence we need to store and process that material in order to provide the service, and nothing more. We do not use your case material to train machine learning models. Handling of personal information is set out in our Privacy Policy.

7. Fees

Current prices are on the pricing page. Fees are stated in New Zealand dollars. Where a plan is billed on a recurring basis you may cancel at any time, effective at the end of the period you have paid for.

8. Availability

We aim for high availability but do not guarantee uninterrupted service. We may suspend access for maintenance, or to protect the service or its users. Where we can give notice, we will.

9. Liability

Nothing in these terms limits rights you have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 that cannot lawfully be excluded. If you use the service for business purposes, you agree that the Consumer Guarantees Act does not apply.

Subject to that, we are not liable for indirect or consequential loss, for loss of a claim or a defence, or for any outcome in a court or tribunal. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.

10. Ending the agreement

You may stop using the service and delete your account at any time. We may suspend or end your access if you materially breach these terms. Before your access ends you will be given a reasonable opportunity to export your case material, unless we are prevented by law from doing so.

11. Changes

We may change these terms. Changes are posted here with an updated date. If a change is material we will give you notice before it takes effect, and continuing to use the service after that date means you accept it.

12. Governing law

These terms are governed by New Zealand law, and the New Zealand courts have exclusive jurisdiction over any dispute arising from them.

13. Contact

Questions about these terms can be raised through the support page.